Son Tra Nail Salon Checklist

Two branches, two addresses — do not mix them up

Son Tra has two branches of LENA Nails & Beauty (our salon) in the same wider area, and mixing them up is the most common mistake visitors make, so start by fixing the address in your message. The Son Tra branch is at 89 Pham Tu, while the An Hai branch is at 211/88 Nguyen Van Thoai, and both are open daily from 8:30 to 20:30. Say the full address, not just the area name, when you book.

The two addresses belong to two different branches, even though both serve visitors staying around Son Tra, so a driver or a map search should use the exact street address you were given. If you arrive at one branch while your booking names the other, tell the team at once so they can check what is possible rather than assuming your booking moved with you. A clear address in your first message prevents most of this confusion.

The checklist, applied in Son Tra

Use the same checklist at either Son Tra branch: a fresh single-use kit for each guest, metal tools cleaned in several steps after each guest, and a fresh basin liner for pedicures. Ask what is in the kit and how metal tools are stored between guests, and expect a plain answer that names each step. The checklist works the same at 89 Pham Tu and at 211/88 Nguyen Van Thoai, because the same routine applies at every branch.

The kit itself has four items: a nail file, a buffer, a heel scrubber, and a toe separator, and a new kit is used for each guest. Metal tools are soaked, scrubbed, and cleaned in several steps after each guest, then kept in a separate pouch in a UV cabinet until the pouch is opened in front of you. The UV cabinet supports disinfection on surfaces directly exposed to UV, and gloves are worn for foot services.

The gel guarantee also works the same way at both Son Tra branches, so a repair does not depend on returning to the branch where you had the service. If your gel lifts, cracks or chips because of a technical fault within 7 days, we repair it free of charge at any of our 3 branches. Impact damage is not included.

What to ask at the door

When you arrive, ask three short questions before the service starts: what kit will be used, how the metal tools were cleaned and stored, and whether a fresh basin liner will be used for a pedicure. Listen for answers that name the four kit items and describe cleaning in several steps, rather than a general promise about cleanliness. If any answer is unclear, ask again before you sit down, while it is still easy to change the plan.

Also confirm the practical details: whether gloves will be worn for your service, since gloves are worn for foot services and for hand services when a guest asks for them, and whether gel or nail art is still being taken, as gel and nail art are taken until about one hour before closing. A heated cabinet at the salon is used only to warm towels, reaching up to 80°C. These small checks take a minute and set clear expectations for the visit.

Book by WhatsApp

To book, message LENA (our salon) on WhatsApp at +84 799 144 968 and write the branch address in full, either 89 Pham Tu or 211/88 Nguyen Van Thoai, together with the service you want. Naming the branch and the service in your first message helps the team answer about a time without a long exchange of follow-up questions. Staff speak English and Vietnamese, and you can also bring a reference photo of the look you want.

Walk-ins are welcome at both branches, but a message first is still useful when you want gel or nail art late in the day, because those services are taken until about one hour before closing at 20:30. If your plans change, send a new message with the same branch address and service so the team can update the right booking. Keep your first message short and specific, and the rest of the exchange stays simple.